So I just thought I would give everybody an update on the pre-delivery issues that I had with my tesla model 3 that I explained in a previous post had a few issues upon delivery.
A few days ago I visited the Manchester service centre to have the issues investigated and repaired. Upon arrival I left my car in the dedicated area and handed my key over too the representative who would be taking care of the service centre visit. From what I could tell that was good social distancing measures in place and when they had to go in the car to take it into the service centre they had steering wheel and seat covers in place they also wipe down any surfaces with wipes. I was also asked if it was reported in the first 100 miles as that is what is usually covered for pre-delivery. I advised that my journey home was over 100 miles.
They initially took the car into the service centre to investigate the issues (Headlight Scratch, Boot Full of Water, Cracked Paint, Damaged Door Card). They then brought the car back around and advised me that they could not fix the paint due to having paint protection film installed. I advise the issue with the paint was outside of the area that has paint protection film and they agreed that it would need to be smart repaired under warranty. They replaced the headlight completely during the visit.
The issue with water in the boot was also discussed as originally they said that the seals looked okay and that the seal seem to be good I then showed them photos of where the water was getting over the seal and they took a further look. After stating that it was not acceptable to have an inch of water in the boot day spent considerable amount of time adjusting the boot and this now appears to be resolved however I will be keeping a close eye on this in the near future.
The damaged door card they tried to fix during the visit however they were unable to as they had none in stock. I was advised by the representative that he would send out a Ranger to my home address when that part was available to have this issue resolved which is outside of the usual Ranger zone as it is approximately 40 miles away from the service centre.
One thing that I did mention whilst I was at the service centre as I was outside was that a new Tesla Model 3 delivery there was awaiting collection had curbed alloy wheels which looks like they had been done once getting the car off of the transporter. They swiftly changed the wheels on the car prior to the owner’s collection as I was there whilst the collection took place and everything went really well for them.
Overall the experience I had over Tesla Manchester service centre was great, everything was covered under warranty, especially during the tough time they were having with sticking to social distancing and all other considerations. I am still awaiting a call back for the range of visit and the smart paint repair I will update as soon as I hear anything.