After a long awaited appointment had been moved by the 'Virtual Service Team' no end of times they finally passed my appointment to my local mobile service technician to replace the door card they had damaged in pre-delivery.
He called to say that he was on his way and gave me an approximate time of arrival. He turned up to the appointment earlier than expected due to good traffic and the car was in an open space to make his life as easy as possible.
After a quick chat to advise of a few little items that the app would not let me add to the service he proceeded to get everything done in a professional and careful manner. Whilst he was working i discussed some of the previous experiences id had with the 'Virtual Service Team' and to my delight they were no longer in control of appointments.
After he had finished the replacement he proceeded to check a few other questions i had and even checked and fixed an issue with the cover plate at the bottom of the windscreen that causes water ingress into the wiring loom on the steering column.
He advised and checked that the cover at the bottom of the windscreen is correctly flush with the windscreen and is not protruding (Mine was so he clicked it back into place) Please see the example picture below:
Overall his excellent customer service had made my experience of the Tesla Service team have a new found professional and customer focused approach and i do hope that many others in the Tesla Eco system take note and lead by his example to make the customer service feel fluid and personal.